Allworx Call Assistant for the 10x 8210008 - Software option - A Live answer position (e.g. attendant console) that runs on a PC and works in conjunction with Allworx phones (Required when using Allworx Tapi Drive) - Call Assistant allows operators, receptionists or individual users (both local or remote) to monitor the state of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Users can view all call activity across the system, including call queues, parked calls, monitors, and their own call history. - In addition, users logged in to the Call Assistant can record outbound and inbound calls from their phone using the Call Recording feature. Call Assistant is a fully integrated PC software tool with an intuitive software interface designed to work in combination with any Allworx VoIP phone. - Also included is the new Call History tab located in the Switchboard section. This tab displays all incoming and outgoing calls that have been dialed and received by the user. Call Assistant also provides enhanced views of the company directory and auto attendant status, parked calls, call queues and call monitors. Users can transfer callers between any one of these views via their desktop. KEY FEATURES - Call Recording Feature - Call History Tab - Enhanced Dial Pad - Additional transfer capabilities - Expanded Views - Centralized call management - "Drag & drop" capability for transferring calls.
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